Friday, December 16, 2016

Baer’s Furniture Reviews: Creating the Best Customer Experience

Customers will always remember if your customer service is really great. And they’ll tell their friends, who will tell their friends, and so on, and so on… you get the picture. And today’s savvy customers expect the best when they enter a Baer’s Furniture showroom: the best brands, the best prices, and the best customer service. It’s all a part of creating the best customer experience, a key component of Baer’s Furniture’s successful business strategy.

Baer's Furntiure elegant dining room furniture

The customer experience at Baer’s Furniture is pleasant from beginning to end, as Lorraine Bobel found out first hand. 

“… On entering Baer’s we were greeted by Taylor who was very pleasant and encouraged us to browse and was there to answer questions for us without being overbearing.” Bobel explained “… Taylor negotiated a sale price for us.” Bobel was even more impressed by the quick and efficient delivery of her furniture “… delivered in great condition plus the delivery men were fast and efficient. …” This is how you create relationships that turn into repeat business. “We were very pleased with the store's selection and especially with Taylor's professionalism and are looking forward to doing business with him and Baers Furniture in the future.”

Read Lorraine Bobel’s full review here.

Customer Experience Is More Than a Buzzword at Baer’s Furniture

Customer service has become almost another arm of a business’ marketing department. Why? Because sales associates, customer service reps, and in the case of Baer’s, in-house interior designers are the face of the company in the eyes of the consumer. Great selection and great prices will only get you so far, top-notch customer service will take you the rest of the way. At Baer’s, the job isn’t over once the sale is completed, it is just beginning.

As Trevor Persaud remarked “Very good selection of furniture with lots of custom options. … Lisa is a great sales associate before and after the transaction.”

Read Trevor Persaud’s full review here.

Everything about a company reflects on everything else. Once the furniture has been purchased and ordered, it still needs to be delivered. And at Baer’s, customer service extends to furniture delivery, as Joyce Gagnon found.

“The driver and his assistant were right on time, very courteous, careful and pleasant.”

Read more of Joyce Gagnon’s review here.

How a company handles a mishap can make all the difference, as Curtis and Barbara Powers found.

"My experience with the salesman, Darryl Lewis, was great! The delivery men were great too...But, the piece was damaged.” However, how a business handles these issues is a part of the customer experience that can be turned around. The Powers spoke with customer care and got fast and courteous results. “They are reserving me a replacement … So far, I’m impressed and will recommend Baer’s.”

Read more of Curtis and Barbara Powers’ review here.

 Baer's Furniture names Jerry Baer president and CEO and elevates additional family members in a management shift that assures customers will get the same quaility and customer service they've come to expect. Baer's Furniture has a BBB A+ rating.

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